Statement Of Purpose

MIH HEALTHCARE LIMITED trades as ‘ 365 Group Care’ due to the

nature that we offer care 24 hours a day , 7 days a week, 365 days a year.

The MIH comes from the belief installed in the company directors long time working belief in ‘ making it happen ‘ , to asses a situation and develop a strategy to make a situation move forward in the best interest of the individual needing support.

MIH healthcare offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent individuals in need of support; these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community. This will be achieved by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.

Care is provided in partnership with those needing support , their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each individual before commencing the service to be able to understand the individuals situation and then provide the most suitable package accordingly.

The Aims and Objectives of the Company

Person centered care forms the core of the service we provide here at MIH healthcare, and our staff are committed to meeting our aims and objectives:

To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life.
To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices.
To ensure that client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
To match the nominated Care Worker as closely as possible with the client, and respecting the need to change the Care Worker in the event of subsequent non -compatibility.
To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser.
To involve service users and carers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.
To ensure those in receipt of care are aware of the procedures of making compliments, comments and complaints.

The Nature of Services Provided

Service provision is based on operational values and principles of care.

Values and Principles of Care

MIH healthcare believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:

Privacy

The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of each individual or their advocate.

Confidentiality

The confidentiality of the individuals we support is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the individuals or others to share personal information with either other professionals or organisations. Where possible, those we support are consulted and their views taken into account.

Dignity

All individuals, whatever their circumstances, have the right to be treated with dignity and respect.

Communication

Individuals we support have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual, and are tailored to each particular set of circumstances.

Independence

Everyone we support are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.

Risk Taking

Individuals are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.

Fulfillment

Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, individuals we support are encouraged in achieving their personal goals.

Rights

The rights of citizenship are safeguarded for all those we support, Work should be conducted in a manner that facilitates empowerment and makes appropriate use of advocacy.

Choice

Services are designed to be accessible and flexible, promoting ordinary lifestyles and based upon individuals own choices. Individual choice is promoted, within the limits imposed by service constraints.

Carer Support

The value of the contribution of carer and family support is fully recognised. The needs of carers providing, or intending to provide, regular or substantial care is, where requested, assessed independently of the needs of the individuals supported. The outcome of the assessment is taken into account when agreeing Care Plans.

Corporate Statement of Good Practice

The philosophy of the Company is to reflect and promote values that focus upon the individual as being at the centre of Care Service planning and Service delivery. To help achieve this, the Company has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service:

Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
Participation and integration in society, and in the development of plans, policies and decisions affecting the individual’s life.
Knowledge about conditions and prospects, options and opportunities, and ways of improving the individual’s life.
Fulfillment of personal aspirations and abilities in all aspects of daily life, including the chance to develop new skills and knowledge.
Privacy from unnecessary intrusion, and the preservation and safeguarding of confidentiality.
Equality of opportunity and access to services irrespective of age, race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.

The realisation of these values, together with the level of help and support required to achieve personal goals, will be a unique process for each person – every person is an individual. However, the value principles remain constant and will provide a sound foundation for the provision of care to all, regardless of personal circumstances and in accordance with the Company’s Equal Opportunities Policy.

Nature of The Services Provided

At MIH healthcare we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.

The carers that MIH healthcare employs are trained in accordance with Skills for Care Common induction as well as bespoke training tailored to meet the meet the specific needs of their client group. Furthermore, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes, ensuring:

Those supported feel that they are treated with respect and valued as a person, and their right to privacy is upheld
Individuals are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
Each and every individual receiving support are treated equally and are protected against any form of discrimination.

The care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.

Key personal and care support is provided with:

Dressing and undressing
Bathing, washing, shaving and oral hygiene
Toilet and continence requirements
Medication requirements and other health related activities
Manual handling
Eating and meals
Handling personal possessions and documents

Specialist tasks:

Tasks requiring specialist training or experience include:

There are aspects of the service that require staff to have specific experience or training in order to ensure they are able to undertake such tasks.

All care staff is required to be assessed as competent before providing the above care duties

Care workers will NOT undertake tasks that require the skills and expertise of clinical professionals. Such tasks include:

Toe and nail cutting
Ear syringing
Removing or replacing urinary catheters
Bowel evacuations
Bladder washouts
Injections – involving assembling syringes, administering in